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Newcastle Bereavement Services are Among the Best in the Country

5 December 2018 Local News


Services provided to bereaved families in Newcastle-under-Lyme are among the best in the country.

The Council has been shortlisted for two national awards for the management of its eight cemeteries and crematorium.

It’s a finalist in the “best performer” category for cemetery and crematorium provision in the Association for Public Service Excellence’s (APSE) performance networks awards and is also in contention for the “most improved” award for the third year in a row.

APSE is a not-for-profit local government body working with hundreds of councils to promote excellence in public services. The annual event celebrates the achievements of the best and most improved services by comparing performance information relating to quality, cost and customer satisfaction.

Other councils shortlisted in the two sections include Durham County Council, Kettering Borough Council, North Lanarkshire Council, Oxford City Council and Stafford Borough Council. The winner will be announced in Blackpool on Thursday, 6 December.

Cllr. Trevor Johnson, Cabinet member for environment and recycling, said: “The Borough Council prides itself on providing the highest possible standards of care, choice and dignity to residents who have suffered bereavement. Being in a network of councils like this allows us to share best practice and compare data, with the aim of continually improving services.

“The fact the Council is now in the running for ‘best performer’, having been highlighted as one of the ‘most improved’ since 2016, is real validation that our efforts are paying off, especially as we’re in the company of many larger authorities. Just making the shortlist is a fantastic achievement in itself.”

The Council’s bereavement services are classed as Gold Standard by the Industry of Cemetery and Crematorium Management.


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